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Join Our Team! Now Hiring: Coordinator, Membership Services

By Ontario Minor Hockey Association, 01/13/20, 1:45PM EST


Application information and instructions

Photo Credit: Kevin Sousa Photography

The Ontario Minor Hockey Association is looking for a Coordinator, Membership Services to join our team in our Richmond Hill office.


  • Reporting directly to the Director, Membership Services, effectively manage all areas of responsibility within the Membership Services Department in conjunction with other Membership Services staff.


  • Responsible for the management of assigned areas of responsibility within the Membership Services Department, to include some or all of the following:
    • tournament sanctioning, incoming/outgoing IIHF tours and/or competitions
    • team registration/rostering
    • player/bench staff transfers
    • controlling access to information management systems used by the OMHA
    • contact management
    • verification and distribution of player development fees
    • boundary mapping
    • insurance reconciliation and risk management
    • Playdowns management
    • AGM registration
  • Communicate with OMHA members (associations and individual members) by phone and email to address inquiries and/or direct to appropriate resource
  • Educate members on regulations, policies & procedures and processes of the OMHA
  • Collaborate with OMHA Departments, as well as Committees of the Board
  • Compile information from multiple sources to create statistical data related to trends
  • Liaise and consult with Hockey Canada, Ontario Hockey Federation (OHF) /OHF Members
  • Develop efficiencies in processes
  • Assist with preparation and research for OMHA appeals/protests
  • Report on areas of responsibility to Director for scheduled Board meetings
  • Develop expertise in all areas pertaining to Membership Services
  • Attend OMHA Committee meetings, conference calls and/or appeal hearings
  • Support execution of the OMHA Annual General Meeting


  • Recommended post-secondary diploma or degree in business administration, sport management or related discipline


  • Minimum 2 years experience in business administration environment


  • Hands-on, self-directed and energetic individual with excellent time management skills, with the ability to multi-task and set priorities.
  • Proficiency in MS Office Suite/strong working knowledge of Excel
  • Superior writing and verbal communication skills
  • Strong interpersonal skills and the ability to establish and manage relationships with fellow staff and a volunteer Board of Directors, as well as OMHA customers
  • Adept at managing dispute resolution
  • Knowledge of minor hockey programs within Ontario, specifically the OMHA
  • Familiar with the Hockey Canada Registry (HCR) and general knowledge/understanding of information management systems


To apply, please send your resume and cover letter by Friday January 24th at 5:00 PM to [email protected]. Only those selected for an interview will be contacted.

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